BD's poor service
Vivian Wu (ffwu@unixg.ubc.ca)
Fri, 9 May 1997 09:46:34 -0700 (PDT)
Gary de Jong's cry of grief about BD's service would certainly be a
concern. As we are in the process of evaluating cytometers for
replacement, I was wondering if anyone has experienced similar situation
with the FACSCalibur. FACSCalibur is supposed to have a dedicated
telephone line and be able to contact BD Service by modem who then
takes over the control of the instrument and troubleshoots. Fact or
fiction? Assuming most calls can be done this way, it will certainly cut
down on the wait time for this particular instrument.
Vivian Wu
Immunology Lab
Vancouver General Hospital
Canada
e-mail: ffwu@unixg.ubc.ca
CD-ROM Vol 3 was produced by Monica M. Shively and other staff at the
Purdue University Cytometry Laboratories and distributed free of charge
as an educational service to the cytometry community.
If you have any comments please direct them to
Dr. J. Paul Robinson, Professor & Director,
PUCL, Purdue University, West Lafayette, IN 47907.
Phone: (765)-494-0757;
FAX(765) 494-0517;
Web
http://www.cyto.purdue.edu
, EMAIL
cdrom3@flowcyt.cyto.purdue.edu
